PROJECT

Mulberry’s is an award-winning destination for luxury beauty and wellness, offering a full spectrum of premium treatments to pamper and rejuvenate clients from head to toe. The brand had a deeply loyal clientele but lacked online visibility and engagement beyond the treatment room. Our multi-phase approach began with a layered and fully integrated booking website, followed by the launch of a new social media account and an e-comms programme that continues to achieve open rates of over 50%. We later refined the brand identity and updated the site to match its premium reputation boosting retail sales, treatment bookings and nurturing stronger client connections. Today, Brand Confidante provides ongoing consultancy and design, including website management, social media, and e-comms, ensuring Mulberry's continues to thrive online and in-salon.